FAQ

Simply put, there was a need for a cleaning agency that did everything properly and thoroughly. From the day you contact our agency to our delivery of your cleaning service, we make every step of the way easy for you. Our screened cleaners are well trained and are selected from people who enjoy their work and who take pride in the results of their efforts. So, there was a need for this service and proudly, we have created it.

BB Cleaners (formerly Busy Bee Cleaners) is a NZ owned cleaning company that specialises in the cleaning of domestic and commercial premises (think homes & offices). Established in 2014, our success is owed to the great team of people that we’ve recruited, who enjoy working in the cleaning industry and won’t shy away from going the extra mile to deliver high quality service. To maintain our position as number one, we believe in providing our cleaners with a rewarding, flexible and supportive work environment. Being the face of BB, we are keen to ensure our cleaners receive all the necessary training, encouragement and information required to get the job done right.

Yes, it is better to use your own cleaning equipment and products for a regular or catch-up service so that you know exactly what is being used in your home. If you would like product and equipment supplied by the cleaner, there is a small additional cost. For a one-off clean such as a move out or spring clean, specialised cleaning equipment and products are provided as part of the service.

Hiring a cleaner has been made easy and affordable with a number of services available to suit your needs. Let us walk you through just a few of the benefits you will enjoy by using our home cleaning service. Our trusted and professional cleaners can save you valuable time and energy by taking care of household chores, allowing you to focus on other priorities. Additionally, our thorough cleaning services can ensure that your living space is consistently tidy and organized, contributing to a healthier and more comfortable environment for you and your family. With Busy Bee Cleaners, you can also have peace of mind knowing that our team is experienced, reliable, and committed to delivering high-quality service. By enlisting our help, you can enjoy a cleaner home without the hassle of doing it all yourself.

Choosing a domestic cleaner can involve different requirements for different customers. Some might want minimal assistance with general cleaning, and others may need housekeeping, ironing, or other specialties. A great service is prepared for every scenario, so they can provide the perfect domestic cleaner for the job.

There are a number of benefits for choosing Absolute Domestics over a private cleaner: 1. Your cleaner has been police checked and screened for suitability 2. Your cleaner is fully insured for public liability 3. Your cleaner has attended a 2 day training workshop 4. We offer replacement cleaners if things don’t work out for any reason 5. We offer a fill-in cleaner if your cleaner is on holidays or unable to provide a scheduled clean 6. We do all the hard work for you. You tell us when and what you want and we do the rest!

There are some key elements to look for when searching out a top-quality domestic cleaning service. You may find one checks references for their workers but doesn’t look into their full work history. You may find a cleaning service with good liability insurance but they don’t offer any details about their workers. Before you get lost in all these details, let us help you navigate the most important qualities to look for when searching for home cleaning services that suit your needs.

Simply put, there was a need for a cleaning agency that did everything properly and thoroughly. From the day you contact our agency to our delivery of your cleaning service, we make every step of the way easy for you. Our screened cleaners are well trained and are selected from people who enjoy their work and who take pride in the results of their efforts. So, there was a need for this service and proudly, we have created it.

Definitely not! In this busy, fast-paced world, free time is a precious commodity. We work hard to achieve challenging goals and for some of us, there is an expectation that we should be capable of handling anything that life throws at us. The truth is many people in the workforce feel overwhelmed, over-extended, and no matter how hard they work, there is still more on their plate to accomplish. It is important to realise that we truly cannot do it all ourselves. It is ok to ask for help and get the kind of assistance that is needed to manage life. One thing that you can do is release a little guilt-free time for yourself and hire a dependable cleaning service.

No, there is no contract for booking a cleaning service.

Our cleaners can provide an estimate over the phone or at your home for a cleaning service. Speak to your cleaner prior to start if you want them to work to a set budget or provide an estimate of the number of hours required to complete all of your tasks.

Yes, because when it comes to trusting someone with your home, we want you to be certain you are choosing the right cleaning service before making a long term commitment. How do you go about finding a cleaning service that has the best features and will also allow you to test them for a trial? With Absolute Domestics, this is an easy process that will put your mind at ease.

When you hire a domestic cleaning service for your home communication is key to guaranteeing that things run as smoothly as possible.

Cleaners registered with Absolute Domestics are covered by Personal Accident Insurance. This means that they are provided with compensation in the event of injuries or disabilities caused by accidental events. However, we still recommend for our clients to consider a Domestic Workers Compensation Policy. To find out more about Domestic Workers Compensation Insurance, please go to: https://absolutedomestics.com.au/domesticworker/

Our cleaners can be very flexible. Arrange suitable day and time with either our Area Coordinators or with your cleaner directly. It’s that easy! The benefit of coming home to a neat and tidy home without having to give it a second thought is what matters most.

Are you having trouble making the move to hire a cleaning service for your home? It isn’t uncommon for people to hesitate about this. Bringing someone into your home and trusting them to clean it right can bring some people stress and apprehension. But, the good news is that a great domestic cleaning service knows how to make you feel at ease. The first step of the process with any great agency is getting to know the cleaners themselves.

It is up to you to decide the number of hours cleaning you want provided. If you are unsure of how long it will take for your cleaner to clean the home, we advise running through what needs completing in each room, the level of detail you would like, if any of the tasks can be completed on a rotation basis and what products and equipment you would like used on each surface. This will help you both determine how long the job should take and what can be achieved in the timeframe you have allocated.

Yes. Every home has the same basic needs like dusting, vacuuming and mopping. But, this doesn’t mean that all jobs are the same. What surfaces need cleaning and what products are to be used on each surface? What are your priorities for the time allocated? How much furniture is there, and how much does it have to be moved to complete a task? What if you don’t want certain heirlooms moved at all? As you can imagine, it is a real benefit to get the opportunity to meet with your domestic cleaner in person before the job begins.

It is perfectly natural for you to feel the need to tidy up before the cleaner arrives. What is the right thing to do?

Yes, you are welcome to give the cleaner a key. For convenience, many of our clients are not home when their cleaner comes and therefore prefer to give the cleaner a key. With our stringent recruitment process, you can have peace of mind in doing so.

No, but it is important to arrange a meeting with your cleaner to discuss your needs prior to the service starting. Our cleaners provide the best service when they completely understand your cleaning requirements and how to use your equipment. We find that an initial meeting will help make both you and your cleaner happy. If you are not going to be home during your house cleaning, you will, however, need to arrange access to your home with your cleaner.

Yes, it is better to use your own cleaning equipment and products for a regular or catch-up service so that you know exactly what is being used in your home. If you would like product and equipment supplied by the cleaner, there is a small additional cost. For a one-off clean such as a move out or spring clean, specialised cleaning equipment and products are provided as part of the service.

We definitely want your pets to be as happy as you are when the cleaner comes to do your cleaning so it is between you and your cleaner to decide on the best option.

From daily housekeeping to a regular weekly or fortnightly service or one-off helping hand when the big cleaning jobs are required, we have a number of well-developed services available. Whatever your requirements, we help tailor-make a service to suit. Talk to us about your needs and together, we can work it out.

Currently we help time-poor individuals and families in all the Northern suburbs and central business district of Wellington. Call our team if you need home cleaning, wherever you are in Wellington. It’s more than likely that we have enthusiastic, experienced cleaners near you.

Our strict recruitment process ensures you have peace of the mind that the person coming into your home is trustworthy. To ensure we have honest, reliable cleaners working for us, all of our cleaning contractors undergo a police check, reference checks and work history checks as well as being fully insured.

You can rest assured that at Busy Bee, we have gone the extra distance to bring you the highest quality house cleaning service. From background checks to thorough training, when you hire our services, you can expect results that are nothing short of excellent. Initially, we interview a home cleaner applicant on the phone. The shortlisted meet us face to face. IDs are checked, police backgrounds and work history are scrutinised. We then invite the successful applicant to a two day Workshop where they learn our specialised cleaning techniques and procedures.

There is a lot that goes into providing truly excellent customer care in the home cleaning industry. As a home owner, you want to be pleased with the quality of service. You want the job done right, and you may not necessarily know how to communicate all of your needs. Be reassured that you can trust our cleaners who enter your home and feel confident that they have been trained to understand your needs. Even under the best conditions, there have been times when customers have been let down. We do everything in our power to maintain open lines of communication with our customers and we address their concerns as soon as we possibly can.

Customer service is the cornerstone of the business and our friendly customer Service Team are available for any query you may have. With Absolute Domestics, our workers take great pride in building successful relationships with their customers.

Even under the best circumstances, you may run into a situation where your home cleaner just isn’t working out. What then? Luckily, Absolute Domestics has come up with a great solution for this exact issue.